Frequently Asked
Questions

Creating your inplay account is quick and straightforward. Visit inplay.run and click the Register button on the homepage. You will be asked to provide your full name, date of birth, email address, mobile number, and a secure password. Once you submit your details, check your email for a verification link and click it to activate your account. You may also be asked to complete identity verification (KYC) before your first withdrawal — this typically involves uploading a valid government-issued ID such as a Philippine passport, SSS ID, or driver's license. The whole process usually takes less than five minutes.

The minimum age to register and play on inplay is 21 years old, in strict accordance with Philippine gaming regulations and PAGCOR guidelines. We verify age at the point of registration and may request additional documentation at any time. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. We take this requirement very seriously — it is non-negotiable and applies to all players regardless of location within the Philippines.

Go to the inplay Login page and click the "Forgot Password" link below the login form. Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder. If you still cannot access your account, contact our 24/7 support team and we will verify your identity and help you regain access.

To complete KYC (Know Your Customer) verification on inplay, you will need to submit:

• A valid government-issued photo ID — Philippine passport, driver's license, SSS ID, UMID, or PhilSys National ID
• A selfie holding your ID (for identity confirmation)
• Proof of address — a utility bill, bank statement, or barangay certificate dated within the last three months

Documents can be uploaded directly from your account settings. Verification is typically completed within 24 hours on business days. Players in Metro Manila, Cebu, Davao, and other major cities generally experience faster processing times.

No. Each player is permitted to hold only one inplay account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact our support team immediately so we can resolve the situation. This policy exists to protect the integrity of our platform and to comply with responsible gaming and anti-money laundering requirements.

You can request account closure at any time by contacting our support team via live chat or email at [email protected]. Before closing your account, make sure to withdraw any remaining balance. If you are closing your account due to gambling concerns, we strongly recommend requesting a self-exclusion instead — this prevents you from reopening or creating a new account and is a more effective protective measure. See the Responsible Gaming section of this FAQ for more details.

Some personal details — such as your mobile number and address — can be updated directly from your account profile settings. However, changes to your registered email address, full name, or date of birth require identity verification and must be processed by our support team. This is to prevent fraud and ensure account security. Contact us at [email protected] with your request and supporting documentation.

Accounts may be temporarily locked for several reasons, including: too many failed login attempts, a pending identity verification review, suspicious activity detected by our security systems, or a self-requested cooling-off period. If your account has been suspended without your request, contact our support team immediately. We will investigate and provide a clear explanation. In most cases, temporary locks are resolved within 24 hours once the underlying issue is addressed.

Log in to your inplay account and navigate to the Finance / Wallet section. Select Deposit, choose your preferred payment method, enter the amount, and follow the on-screen instructions. Deposits via GCash and Maya are typically credited to your inplay account within seconds. Bank transfers via BPI, BDO, or Metrobank may take up to 30 minutes during business hours. Always use the exact reference number provided to ensure your deposit is matched correctly.

inplay supports a wide range of Philippine payment channels, including:

• E-wallets: GCash, Maya (formerly PayMaya)
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: Selected convenience store and payment center options

All transactions are processed in Philippine Peso (₱). We do not currently accept cryptocurrency or international credit cards. The available methods may vary slightly depending on your account verification status.

The minimum deposit on inplay is ₱100 for most payment methods, making it accessible for players across the Philippines regardless of budget. Some payment channels may have their own minimum transaction thresholds — for example, certain bank transfers may require a minimum of ₱200. The exact minimums are displayed at the point of deposit in your Finance / Wallet section. There is no maximum deposit limit for verified accounts, though large deposits may trigger additional security checks.

First, allow a few minutes for the transaction to process — GCash and Maya deposits are usually instant, but bank transfers can take up to 30–60 minutes. If your deposit still has not appeared after that time, check the following:

• Confirm the transaction was successful on your bank or e-wallet app
• Make sure you used the correct reference number provided by inplay
• Check that you deposited to the correct account details

If everything looks correct on your end, contact our support team with your transaction receipt or screenshot and we will investigate and credit your account as quickly as possible.

inplay does not charge any fees on deposits from our side. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for interbank transfers. We recommend checking with your payment provider before initiating a transfer. Any fees charged by third-party payment processors are outside inplay's control and are not refundable by us.

Yes — and we actively encourage it. inplay's responsible gaming tools allow you to set daily, weekly, or monthly deposit limits directly from your account settings. Once your limit is reached, no further deposits will be accepted until the period resets. Reducing your limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period to prevent impulsive decisions. Visit the Responsible Gaming page for a full overview of all available player protection tools.

Go to the Finance / Wallet section of your account and select Withdraw. Choose your preferred payout method (GCash, Maya, BPI, BDO, or Metrobank), enter the amount you wish to withdraw, and confirm the request. Make sure your account is fully verified before submitting a withdrawal — unverified accounts cannot process payouts. You will receive a confirmation notification once your withdrawal has been approved and processed.

Processing times vary by payment method:

• GCash / Maya: Usually within 1–4 hours after approval
• BPI / BDO / Metrobank: 1–3 business days
• Other bank transfers: Up to 3 business days

Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. First-time withdrawals may take longer due to additional security verification. Once approved by our finance team, the funds are sent immediately to your chosen payment channel.

The minimum withdrawal amount on inplay is ₱200. This applies across all supported payment methods. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals may be subject to additional review as part of our standard security and compliance procedures. If you have a large balance you wish to withdraw, we recommend contacting our support team in advance to ensure a smooth process.

Common reasons for a withdrawal being declined include:

• Account not fully verified (KYC documents not yet approved)
• Active bonus wagering requirements not yet met
• Withdrawal amount exceeds available balance after pending bets
• Mismatch between account name and payment account name
• Security review triggered by unusual account activity

If your withdrawal was rejected, you will receive a notification explaining the reason. Contact our support team if you need clarification or assistance resolving the issue.

inplay does not charge withdrawal fees on our end for standard payouts. However, your bank or e-wallet provider may apply their own transfer or receiving fees. For example, some banks charge a small fee for incoming transfers from third parties. We recommend checking your payment provider's fee schedule. If you have concerns about fees, our support team can advise on the most cost-effective withdrawal method for your situation.

inplay offers a comprehensive library of online casino games designed for Filipino players, including:

• Live Casino: Live dealer baccarat, roulette, blackjack, and more — streamed in real time
• Slots: Hundreds of video slots from top providers with various themes and jackpot sizes
• Bingo: Online bingo rooms with multiple game variants and community features
• MG Live: Premium live gaming experiences powered by MG

New games are added regularly. Check the homepage for the latest additions and featured titles.

Yes — inplay is fully optimized for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser, with no app download required. Simply visit inplay.run on your phone's browser and log in to access the full game library. The mobile experience is designed to be smooth and responsive, whether you are playing on a budget Android phone or the latest iPhone. For the best experience, we recommend using a stable internet connection — either WiFi or a strong LTE/5G signal.

Yes. All games on inplay use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are subject to independent audits and testing by recognized gaming certification bodies. Live casino games are streamed from professional studios with real dealers, adding an additional layer of transparency. inplay does not manipulate game outcomes — every result is determined by the underlying RNG or live game mechanics, not by the platform.

If you experience a disconnection during a game, inplay's system will attempt to complete the round based on the game state at the time of disconnection. For most slot and RNG games, the round will be resolved automatically and the result recorded in your account history. For live casino games, the outcome will be determined by the live dealer's actions. If you believe a disconnection caused an error in your account balance, contact our support team with the date, time, and game name and we will investigate using our server logs.

Many of inplay's slot games offer a demo or free-play mode that lets you try the game mechanics without wagering real money. This is a great way to get familiar with a new slot's features, paylines, and bonus rounds before committing real funds. Live casino games and bingo rooms require real-money play and do not have a demo mode, as they involve live dealers and other real players. Look for the "Try Demo" option on eligible game tiles in the lobby.

Your complete game and betting history is available in the Account History section of your inplay profile. You can filter by date range, game type, and transaction type (bets, wins, deposits, withdrawals). This feature is useful for tracking your spending and gaming activity over time — and it is one of the responsible gaming tools we encourage all players to use regularly. If you notice any discrepancies in your history, contact our support team immediately.

inplay offers a welcome bonus for new players upon their first deposit. The specific bonus amount and terms are displayed on the promotions page and may change periodically. To claim your welcome bonus, make sure to opt in during the registration or first deposit process — bonuses are not automatically applied unless you actively select them. Always read the full bonus terms before claiming, including wagering requirements and eligible games.

Wagering requirements (also called rollover requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus funds become withdrawable. Not all games contribute equally — slots typically contribute 100%, while live casino games may contribute less. Your current wagering progress is visible in the Bonuses section of your account.

Bonuses on inplay have an expiry period — typically 7 to 30 days depending on the promotion. If you do not meet the wagering requirements within the validity period, the bonus and any associated winnings will be forfeited. Bonuses may also be cancelled if our system detects a violation of the bonus terms, such as using multiple accounts to claim the same offer, or placing bets that do not qualify under the bonus terms. Always check the expiry date of any active bonus in your account's Bonuses section and plan your play accordingly.

Yes — inplay regularly runs promotions for existing players, including reload bonuses, cashback offers, free spins on featured slots, and seasonal campaigns tied to Philippine holidays and major sporting events like PBA playoffs, NBA Finals, and boxing matches. VIP and high-activity players may also receive exclusive personalized offers. Check the Promotions section of your account regularly or opt in to email and SMS notifications so you never miss a deal.

inplay does offer a referral program that rewards you when you invite friends to join the platform. Once your referred friend registers, verifies their account, and makes their first qualifying deposit, both you and your friend may receive a bonus reward. Referral bonuses are subject to the same wagering requirements as other promotions. You can find your unique referral link in the Promotions or Account section. Note that referring yourself using a second account is strictly prohibited and will result in account suspension.

Self-exclusion is available directly from your inplay account settings under the Responsible Gaming tab. You can choose a self-exclusion period of 1 month, 3 months, 6 months, 1 year, or permanent exclusion. During the exclusion period, you will not be able to log in, deposit, or play. You will also be removed from all marketing communications. If you need immediate assistance, contact our support team at [email protected] and we will apply the exclusion right away. We take self-exclusion requests very seriously and process them without delay.

Yes. inplay offers a cooling-off period feature that temporarily suspends your account for a shorter duration — 24 hours, 48 hours, 7 days, or 30 days. During this time, you cannot log in or place bets, but the restriction is lifted automatically when the period ends. This is a useful tool if you feel you need a short pause without committing to a longer self-exclusion. You can activate a cooling-off period from your account's Responsible Gaming settings at any time.

If you are concerned about your gambling habits, you are not alone and help is available. inplay encourages all players to seek support if needed. In the Philippines, PAGCOR operates responsible gaming programs and support resources for players who need assistance. You can also reach out to our support team at [email protected] — we can help you activate self-exclusion, set limits, or simply talk through your options. Remember: gambling should always be entertainment, not a way to earn income or escape problems. For a full overview of our player protection tools, visit our Responsible Gaming page.

Yes. inplay provides session time reminders that alert you after a set period of continuous play — for example, every 30, 60, or 120 minutes. When the reminder appears, it shows you how long you have been playing and how much you have wagered in that session, giving you a clear picture of your activity. You can configure these reminders in your Responsible Gaming settings. We strongly encourage all players to use this feature, especially during longer gaming sessions.

Absolutely. inplay allows you to set daily, weekly, and monthly loss limits from your Responsible Gaming settings. Once your loss limit is reached for the period, you will be unable to place further bets until the limit resets. You can also set wager limits to cap the total amount you bet per session or per day. These tools are designed to help you stay in control of your spending. Reducing a limit takes effect immediately; increasing a limit requires a mandatory 24-hour waiting period to prevent impulsive changes.

inplay is compatible with all modern web browsers. For the best experience, we recommend using the latest version of Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari. Older browser versions may not support all features correctly. On mobile, Chrome for Android and Safari for iOS both work well. Make sure your browser is up to date and that JavaScript is enabled. If you experience display issues, try clearing your browser cache and cookies, then reload the page.

Slow game loading is usually caused by a weak internet connection. Try the following steps:

• Switch from mobile data to WiFi, or vice versa, to test connection quality
• Close other browser tabs and apps running in the background
• Clear your browser cache and cookies, then reload
• Try a different browser or device
• Check if there is a scheduled maintenance notice on the inplay homepage

If the issue persists across multiple devices and connections, it may be a temporary platform issue. Contact our support team and we will check the status and assist you.

Yes. inplay supports two-factor authentication (2FA) to add an extra layer of security to your account. When enabled, you will be required to enter a one-time code sent to your registered mobile number or email address each time you log in from a new device. We strongly recommend enabling 2FA, especially if you access your account from shared or public devices. You can activate 2FA from your Account Security settings. Keeping your account secure is a shared responsibility — never share your login credentials with anyone.

inplay offers 24/7 customer support through the following channels:

• Live Chat: Available directly on the website — the fastest way to get help
• Email: Send your query to [email protected] (plain text — not a clickable link)

Our support team is staffed by Filipino agents who understand the local context and can assist in both English and Filipino. For account-specific issues, have your account details and any relevant screenshots ready to speed up the resolution process.

Scheduled maintenance windows are announced in advance via email and SMS notifications to registered players. A maintenance notice will also be displayed on the inplay homepage before the downtime begins. Unplanned outages are addressed as quickly as possible and updates are communicated through the same channels. During maintenance, deposits and withdrawals are paused to protect your funds. Any bets that were active at the time of an unplanned outage will be resolved fairly once the platform is restored.